Do you close the claim in the DMS?
Yes, we remotely code and book claims before closing and submitting them.
How long does it take to close a claim?
Claims that are ready for processing are closed within 72 hours of being logged into our system. We make it a priority to process claims to make sure they meet the dealership payroll deadline.
How long does it take to get my claims paid?
On average, 3 days.
Do you post and work the schedule?
When we close the repair order, we record the closing totals to match up against the payments. While we don’t post to the schedule, we do log all accounting adjustments to a report. The report can be run against the schedule to make maintaining a clean schedule quick and easy.
How do claim rejections get handled?
If the claim can be corrected with the information available, we’ll correct it and resubmit ASAP. If we need more documentation to get the claim paid, our customer support portal makes it easy to communicate with service management and collect the items needed (not applicable for the Basic Plan).
Do you verify policy and procedures?
All of our employees are trained on Manufacturer’s Policies and Procedures. Before submitting any claim for reimbursement, our specialists analyze every single claim for compliance with current brand standards.
Do you contact the manufacturer?
We keep an open line of communication, but direct contact with the service rep is the responsibility of the dealer.